Consumer Privacy Policy

Last updated: January 2026

At Quality Home Services, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

There are two parts to this Consumer Privacy Policy (the “Privacy Policy”). The first part is an overall discussion to help you understand how Quality Home Services collects, uses, sells (if at all) and/or shares and seeks to safeguard the personal data you provide to us on our websites, mobile applications, via email, texting or telephone calls, and through our service providers and distribution partners. In addition, the first part also includes information on how we collect sensitive personal information (if at all), the categories of sensitive personal information to be collected and the purposes for which the categories of sensitive personal information are collected or used and whether such information is sold or shared. Finally, this Consumer Privacy Policy also contains information on the length of time our company intends to retain each category of personal information, including sensitive personal information.

The second part is a specific discussion of some of these same issues but also explains your rights as a California resident under the California Privacy Protection Act (“CPPA”), which was amended by the California Privacy Rights Act (“CPRA”) and discusses certain additional disclosures and rights.

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party finance companies, suppliers, manufacturers, website operators, or any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites or content on our websites, or using any electronic application on a mobile phone, tablet or similar device ("Device") to purchase any Quality Home Services product or seek third-party financing for any purchase from Quality Home Services, or providing information to us in connection with any such transaction or any of our websites, mobile applications or other sites or services, you acknowledge that you have read and understood the terms and conditions of this Privacy Policy.

Who We Are

Since 1985, we have been providing quality products and quality service –water treatment, solar power and generator services to our friends and neighbors in Fresno, Bakersfield, Castroville and surrounding communities. Quality matters to us, it is our commitment to provide a better community by helping one family at a time to have a comfortable and efficient home. The business started out by providing a cleaner, safer source of water with award-winning Rainsoft products and has expanded its household services to include a complete line of efficient and environmentally friendly product to allow your family peace of mind.

• QualityHomeServices.com (together with any other QHS-branded websites) is our flagship website, where we make available our complete range of products and services directly to consumers.
• At Quality Home Services, we also work with affiliates, distributors and suppliers. These are companies that may manufacture, distribute, finance and install our products and services to consumers, and may also host our internet websites and provide us with information on consumers interested in our products and services. Some of those affiliates have their own individual websites.

If you provide personal data directly to our affiliates, distributors or suppliers, the terms of their respective privacy policies will apply to such disclosures. You should carefully review the privacy policies of the affiliate partner, distributor or supplier prior to providing personal data to such third parties.

Privacy Policy – Part 1

Collection of your personal data

In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly, but we also collect data from how you interact with our services, for example by using cookies on this website. We may also receive personal data from third parties.

The personal data we collect about you may include, but is not limited to your name, email address, postal address, phone number, billing information, survey responses, recorded phone calls, and other information you may provide about yourself to our site, your IP address and web browser software.

You can choose not to provide personal data to us, but in general, some personal data about you is required in order for you to receive relevant offerings from Quality Home Services and its partners.

• Information that you provide to us: We receive and store any personal data you enter on our websites or give us in any other way. For example, in order to purchase products or services, it is necessary for you to disclose personal data, including your name, address, email address, phone number, credit card details and other personally identifying information. If you complete any sort of credit application with a third party to finance a purchase of Quality Home Services products and services, we may see that information as well.
• Information about others: You may have the opportunity to provide contact information for other people through our websites. If you "Refer a Friend" or if you purchase products or services for someone else through Quality Home Services, you will need to submit that individual's personal data. You must obtain the consent of other individuals prior to providing us with their personal data. 
• Information from Other Sources: We also may periodically obtain personal data about you that is publicly available, from affiliated entities, business partners, and other independent third-party sources and add it to other information about you. For example, if you visit Quality Home Services by "clicking through" from a site operated by one of our business partners, and you have registered with that partner, then personal data about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third-party services, such as social media services, through our website or before coming to our website, we may collect information such as your username and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our website in accordance with the practices outlined in this Privacy Policy.
• Automatic Information: We automatically collect certain information from your computer or mobile device when you visit our website or any of our affiliates' web pages that are hosted by us. For example, we collect your IP address, web browser software, and referring website. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of your online activity on our website, such as content viewed, and pages visited.

How we use your personal data

We use the personal data that we collect about you only for specific purposes. This includes, but is not limited to offering our products and services to you, managing any purchase you have made with us (such as warranty services we may provide you), including your access to and use of our website and publishing any reviews, ratings and photos, communicate with you about your account and experiences with us or use of our site and services, to respond to, or follow up on, your comments and questions, and otherwise provide customer service, notify you about changes to our terms or this Privacy Policy, ask you to leave a review or take a survey, operate and improve our site and services, personalize your experience on our site, measure interest in and improve our site and services, notify you about promotions and special offers, to let you partake in a prize drawing, competition or complete a survey, protect, investigate and deter against fraudulent, unauthorized or illegal activity, administer and protect our business and to resolve disputes or troubleshoot problems.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract, we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• With your consent. 
• Where we need to comply with a legal or regulatory obligation.

Marketing

We may call, text, email or send you marketing messages with information about Quality Home Services deals and product news, offers and other special promotions that we believe that you will find valuable, interesting or informative.

You will receive marketing messages from us if you have given your consent, if you have requested them, or if you purchased goods or services from us and you have not opted out of receiving marketing messages.

If you are no longer interested in receiving future marketing communications from Quality Home Services, you have several choices for opting out, you may unsubscribe at any time by following the directions and link included in each email marketing message we send or by writing to us with your request (our contact information is set forth further below in this Privacy Policy).

Please note that even if you opt-out of receiving future marketing communications from Quality Home Services, we will continue to contact you regarding your purchases and regarding administrative and service-related information such as warranty servicing and installation scheduling. We reserve the right to send you other non-marketing communications, including service announcements, administrative messages, and surveys relating to your Quality Home Services account, without offering you the opportunity to opt-out of receiving them.

With whom we share your personal data

We may store the personal data and submissions you make to Quality Home Services (your "Content") and share it with our affiliates, distributors or suppliers, and use it for promotional purposes. Quality Home Services may share your personal data with other parties, including service providers who work on our behalf. If we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively. If we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property. In any instance in which we share or sell your personal data to a third-party or disclose it to a service provider or contractor for a business purpose, we will enter into an agreement with such third-party, service provider or contractor that: (1) specifies that the personal information is sold or disclosed by us only for limited and specified purposes; (2) obligates the third-party, service provider, or contractor to comply with applicable obligations under the relevant current legislation and obligate those persons to provide the same level or privacy protection as is required by relevant current legislation; (3) grants us the right to take reasonable and appropriate steps to help ensure that the third-party, service provider or contractor uses the personal information transferred in a manner consistent with its obligations under relevant current legislation; (4) requires the third-party, service provider, or contractor to notify us if it makes a determination that it can no longer meet its obligations under this title; and (5) grants us the right, upon notice (including under the previous sentence (4)), to take reasonable and appropriate steps to stop and remediate unauthorized use of personal information.

• Social Media Services. If you connect to Quality Home Services using social media or review sites (such as Facebook, Instagram, LinkedIn, Yelp, Google) we may show you reviews, photos and comments that your Facebook friends have posted, shared, saved or purchased on Quality Home Services. Note that, if you have Facebook friends who are using Quality Home Services, they may also share personal data about you with us through Facebook. If you wish to prevent that sharing, please review your Facebook privacy settings. You may also be able to choose to access third-party social media websites and services through Quality Home Services (such as Facebook and Twitter). When you do so, you are sharing personal data with those sites, and the personal data you share is governed by their privacy policies. You may also be able to modify your privacy settings with these third-party social media websites.
• Service Providers. Some of the personal data we collect is shared with service providers (our affiliates, distributors or suppliers) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with the necessary information (e.g., your name, address for installation work, your local phone number, your mobile phone number, etc.).
• Third-Party Vendors. We may also share your personal data with third-party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect personal data on our behalf, including, for example, as necessary to operate features of our websites or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect personal data only as needed to perform their functions and are not permitted to share or use the personal data for any other purpose. We currently contract with several third-party online partners to help manage and optimize our internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. 
• Referring Websites. If you were referred to Quality Home Services from another website, we may share your registration information, such as your name, email address, mailing address, telephone number and home remodeling and improvement preferences, about you with that referring website. We have not placed limitations on the referring websites' use of personal data, and we encourage you to review the privacy policies of any website that referred you to Quality Home Services.
• Companies within our Corporate Family. We may share your personal data within the Quality Home Services group of companies as well as our parent company. This sharing enables us to provide you with information about Quality Home Services products and services which might interest you. To the extent that our parent company and corporate affiliates have access to your personal data, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

We may also share or disclose personal data if we believe, at our sole discretion, this to be necessary:

• to comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
• to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Quality Home Services, our users, or others; and in connection with our Terms of Use or other agreements, including with our partners or suppliers; 
• following a corporate transaction, such as divestiture, merger, acquisition, consolidation or asset sale, or in the unlikely event of bankruptcy; 
• with law enforcement agencies and other governmental bodies (if we are legally obliged to do so).

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular products we sell. This information does not contain any personal data and is used to develop content and services we hope you will find of interest.

How long will we retain your personal data?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

Cookies and other web technologies

We collect personal data via cookies and similar technologies. "Cookies" are pieces of information that are stored by your web browser on your computer's hard disk, for record-keeping purposes. Cookies contain basic information about your Internet use, but they do not normally identify you personally. Your browser sends these cookies back to us every time you revisit our website, so it can recognize your computer or mobile device and personalize and improve your site experience. For instance, when we use a cookie to identify you, you would not have to log in with a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. The usage of a cookie is in no way linked to any personally identifiable information on our site.

By continuing to use our websites, you consent to our use of cookies. You can find more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them on www.allaboutcookies.org and http://www.youronlinechoices.com/.

Please note that if you choose to delete Quality Home Services cookies, your access to some functionality and areas of our website may be degraded or restricted.

How we protect your personal data

At Quality Home Services, we seek to maintain the integrity and security of your personal data. We have implemented and maintain appropriate physical, administrative, technical, and organizational measures to protect the personal data you provide us against unauthorized or unlawful access, use or disclosure, and against accidental loss, damage, alteration or destruction.

We seek to store your personal data in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal data by our employees or third parties.

However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the personal data you provide to us will be secure at all times. Quality Home Services will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether this was related to the data transmissions from or to Quality Home Services and let you know what steps can be taken and have been taken to help rectify the problem.

External Links

Our site may include links to third-party sites, plug-ins and applications. If you access other sites from the links provided on our site, the operators of these sites may be able to collect or share information about you. This information will be used in accordance with their privacy policy, which may be different from our Privacy Policy. We do not control these third-party websites and recommend that you review the privacy policies posted on these third-party websites in order to fully understand their procedures for the collection, use and disclosure of personal data.

Privacy Policy – Part 2

California Consumer Privacy Act/California Privacy Rights Act- Privacy Statement (“CCPA/CPRA Statement”)

This second part of our Privacy Policy supplements the information contained above and applies solely to visitors, users, and others who reside in the State of California. We adopt this notice to comply with privacy laws. Any terms defined in the CCPA/CPRA have the same meaning when used in this notice.

Your rights under CCPA/CPRA

As of January 1, 2020, California law permits residents of California to request certain details about how their personal information is shared with third parties or affiliated companies for direct marketing purposes. As of January 1, 2023, California laws were expanded to allow consumers the right to request that a business delete, correct, or disclose any personal information about consumers that the business has collected directly from consumers.

In the first part of our Privacy Policy, we explained how Quality Home Services collects, uses and seeks to safeguard the personal data you provide to us on our websites, mobile applications, via email, texting or telephone calls, and through our service providers and distribution partners.

Understanding Personal Information under CCPA/CPRA

Pursuant to California’s privacy laws, we want to clarify to you that we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. This information is called “personal information” under CCPA/CPRA.

Personal information does not include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Information excluded from the CCPA's scope, like:
• health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
• personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

How We Collect Personal Information and Sensitive Personal Information

We obtain certain categories of personal information (listed as A through O, below) from certain sources:

• Directly from our customers. For example, in order to purchase products or services, it is necessary for you to disclose personal data, including your name, address, email address, phone number, credit card details and other personally identifying information. If you complete any sort of credit application with a third party to finance a purchase of Quality Home Services products and services, we may see that information as well.
• Directly and indirectly from activity on our website (www.Quality Home Services.us). For example, from submissions through our website portal or website usage details collected automatically.
• From third parties that interact with us in connection with the services we perform. For example, if you visit Quality Home Services by "clicking through" from a site operated by one of our business partners, and you have registered with that partner, then personal data about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third-party services, such as social media services, through our website or before coming to our website, we may collect information such as your username and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our website in accordance with the practices outlined in this Privacy Policy.

In particular, here are examples of categories of personal information from consumers, and we have noted which categories we have collected from consumers within the last twelve (12) months:

Category/ Examples/ Collected